HELP / FAQS

We process and ship orders Monday through Friday (excluding weekends and holidays). If your order is placed after our daily cut-off time, it will head out the next business day.

U.S. Ground: 5–8 business days.

Note: Deliveries outside the contiguous USA (i.e., Alaska, Hawaii, Puerto Rico) may vary based on location and package weight.

Keep an eye on your email for tracking notifications. Need an update sooner? Reach out to us at support@femmue.zendesk.com. Please include your order number so we can find your info quickly.

Once your order is with the carrier, they’re the best folks to help with delivery details or delays. If your tracking shows "delivered" but it hasn't arrived, please reach out to the carrier directly for the quickest assistance.

Please note: While we wish we could control every step, we aren’t responsible for carrier delays, missed deliveries, or lost packages once they’ve left our hands.

To ensure your order reaches you safely, please make sure your shipping address is accurate and complete at checkout. We’re unable to offer refunds or replacements for orders delivered to the address provided on your order confirmation.

Pro-tip: Take a quick peek at your confirmation email to make sure everything looks right! If your order has already shipped and you have questions, the shipping carrier will be your best point of contact with your tracking number in hand.

Because we jump on orders quickly, we aren’t able to modify or cancel them once they’re placed. Not to worry, though - if you change your mind, you can always return your items once they arrive. Check out our return policy for the full details.

We’re happy to accept returns within 30 days of your order date. Items must to be unused and unopened to be eligible for a refund. To get started, email us at support@femmue.zendesk.com and we will share the return instructions.

Please note, customers are responsible for return shipping and any original shipping fees are non-refundable. All returns must be pre-authorized by our customer service team. Any un-authorized returns will not be accepted.

We strongly recommend retaining return tracking until your return is processed. We are not liable for returned orders that do not reach us.

Once we receive your return, please allow 7 - 10 business days for your refund to process. Please allow up to 10 working days for your refund to display in your account as processing times vary based on payment providers.

If your order arrives damaged or incorrect, please let us know at support@femmue.zendesk.com within 14 days of delivery. Be sure to include your order number so we can quickly arrange a return, replacement, or refund.

Please note: We may not be able to review issues reported after the 14-day window.

We want to make checkout a breeze! We accept all major credit cards (Visa, Mastercard, American Express, Discover). You’ll see all available options at checkout.

Double-check that the code is spelled correctly and hasn't expired. Also, keep in mind that most codes can’t be combined with other offers or applied to sale items. Still having trouble? Drop us a line at support@femmue.zendesk.com!

Check out our FAQs above. If you're still stuck, contact at support@femmue.zendesk.com. We’re here to help Mon–Fri, 9 am – 6 pm EST.