Privacy Policy

Privacy


EFFECTIVE DATE: 8/20/2024


Your privacy is very important to us. Our Privacy Policy spells out FEMMUE Co. Ltd.’s commitment to respecting the privacy of our customers and visitors to our website. We reserve the right to change this policy at any time, which we'll do through online posting or an email message sent directly to you. This Privacy Policy describes how FEMMUE Co. Ltd. dba FEMMUE (“we”, “us” or “our”) collects and uses the personal information we collect about our customers, whether in-store, online, social media or via one of our mobile applications. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.


INFORMATION WE COLLECT


We may obtain personal information about you from various sources. We may collect this information when you provide it on our website, at one of our stores, via our social media pages, when you download one of our mobile applications (either via Apple iOS or Android) onto your mobile devices, at one of our events, or when joining or applying for any membership or loyalty program. Our products are available for sale in many stores. This Privacy Policy does not address any data collection by those stores or any of our retail partners. When you visit this site, our social media pages, or use services or features of one of our mobile applications, we may also collect certain information about your device or usage by automated means, including using technologies such as cookies, web server logs and web beacons.


INFORMATION YOU PROVIDE


You may choose to provide personal information to us in a number of ways, such as when you participate in an offer or promotion, when you make a purchase on our site or in our stores, via our social media pages or through one of our mobile applications. The types of personal information you may provide to us include:


  • Contact information (such as name, postal address, email address, mobile or other phone number, and mobile service provider)
  • Age and date of birth
  • Gender
  • Username and password, nickname/screen name
  • Payment information (such as your payment card number, expiration date, delivery address, and billing address)
  • Purchase history
  • Product preferences
  • Your physical characteristics and skincare concerns
  • Contact information for friends or other people you would like us to contact
  • Content you provide (such as photographs, videos, reviews, articles, survey responses, and comments)
  • Information provided to us through social media networks or one of our mobile applications when you visit our social media pages or use one of our mobile applications (such as your name, profile picture, likes, location, friend list, and other information described on the social media network or in application sign-up page, or your geo-location details when using one of our mobile applications)
  • Preferences information such as product wish lists, order history, marketing preferences, and reminder and notification preferences

HOW WE USE THE INFORMATION


We may use the information you provide to:


  • Send you promotional materials or other communications (such as general communications and specific communications)
  • Provide services to you
  • Process your payment card and/or gift card transactions
  • Create and manage any online account, including access to your online and any in-store purchase history
  • Assist with product selection and replenishment
  • Administer any loyalty or membership program
  • Respond to your inquiries (including requests and inquiries related to any loyalty program or memberships)
  • Tailor ads displayed to you on our site and elsewhere to your interests and history with us
  • Communicate with you about, and administer your participation in, special events, contests, sweepstakes, programs, surveys, and other offers
  • Operate and communicate with you about our social network pages or mobile applications
  • Operate, evaluate, and improve our business (including developing new products and services; managing our communications; analyzing our products; performing data analytics; and performing accounting, auditing and other internal functions)
  • Comply with applicable legal requirements, relevant industry standards, and our policies

We also may use the information in other ways for which we provide specific notice at the time of collection.


INFORMATION WE COLLECT BY AUTOMATED MEANS


When you visit this site, view or click on our online advertisements (including our advertisements on third-party websites), visit our social media pages, or download and use one of our mobile applications, we also collect certain information about your usage or device by automated means or by using technologies such as cookies, web server logs, and web beacons. As set forth in more detail below, we may also collect information about your usage and browsing habits using various web-based technologies.


TECHNOLOGIES WE USE


COOKIES, WEB SERVER LOGS, AND WEB BEACONS


Cookies are small text files that websites send to your computer or other Internet-connected devices to uniquely identify your browser or to store information or settings in your browser. Your browser may tell you how to be notified when you receive certain types of cookies and how to restrict or disable certain cookies. Please note, however, that without cookies you may not be able to use all of the features of our website.


In conjunction with obtaining information through cookies, our web servers may log details such as your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone in which your device is located. The web server logs also may record information such as the address of the web page that linked you to our site and the IP address of the device you use to connect to the Internet.


To control which web servers collect this information, we may place tags on our web pages called “web beacons.” These are computer instructions that link web pages to particular web servers and their cookies.


THIRD PARTY WEB ANALYTICS SERVICES


We may use third-party web analytics services on this site, our social network pages, or our mobile applications. The service providers that administer these services use technologies such as cookies, web server logs, and web beacons to help us analyze how visitors use the site. The information collected through these means (including IP address) is disclosed to these service providers, who use the information to evaluate the use of the website. You may deactivate the ability of these analytics services to analyze your browsing activities on this site.


THIRD PARTY WEBSITES


Our site may contain links to third-party websites. When you click on a link to any other website or location, you will leave our site and go to another site, and another entity may collect personal data or anonymous data from you. We have no control over, do not review, and cannot be responsible for these outside websites or their content. Please be aware that the terms of this Privacy Policy do not apply to these outside websites or content, or to any collection of your personal information after you click on links to such outside websites. We encourage you to read the privacy policies of every website you visit. The links to third-party websites or locations are for your convenience and do not signify our endorsement of such third parties or their products, content, or websites.


TARGETED ADVERTISING


We also may contract with third-party advertising networks that collect IP addresses and other information through the use of cookies, web server logs, and web beacons on our websites and emails; on third-party websites and emails; and on our advertising placed on third-party websites. They use this information to provide advertisements about products and services tailored to your interests (including for companies not affiliated with us). You may see these advertisements on our websites and other websites. This process also helps us manage and track the effectiveness of our marketing efforts. To learn more about advertising networks and to opt out of interest-based advertising, visit the Digital Advertising Alliance at http://www.aboutads.info/consumers/#opt-out or the Network Advertising Initiative at www.networkadvertising.org/choices.


HOW WE USE THE INFORMATION COLLECTED BY AUTOMATED MEANS


We may use the information collected through automated means on this site for market research, data analytics, and system administration purposes, such as to determine whether you’ve visited us before or are new to the site, to tailor ads displayed to you on our site and elsewhere, and for compliance with our legal obligations, policies, and procedures, including compliance with relevant industry standards and the enforcement of our Terms and Conditions. We also may use the information in other ways for which specific notice is provided at the time of collection.


CALIFORNIA DO NOT TRACK NOTICE


Under California law, website and online service operators are required to disclose how they respond to web browser “do not track” signals or other similar mechanisms that provide consumers the ability to exercise choice regarding the collection of personal information about a consumer’s online activities over time and across third-party websites. We currently do not change our tracking practices in response to “do-not-track” signals or other similar mechanisms.


California law also requires website and online service operators to disclose whether third parties may collect personal information about their users’ online activities over time and across different sites when the users use the operator’s website or service. Third parties that have content or services on our site such as a social feature, analytics service, or an advertising network partner may obtain information about your browsing or usage habits, but this information does not include personal information. These third parties do not change their tracking practices in response to “do-not-track” signals from your web browser and we do not obligate these parties to honor “do-not-track” signals. To learn more about browser tracking signals and “Do Not Track,” please visit HTTP://ALLABOUTDNT.ORG.


INFORMATION WE SHARE


We do not rent lists, or sell or otherwise disclose personal information we collect about you, except as described here. We may share your personal information with:


  • Our affiliates for the purposes described in this Privacy Policy.
  • Service providers who perform services on our behalf based on our instructions. We do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.
  • Other third parties with your consent (e.g., some of our Facebook applications may share information collected through those apps with your Facebook friends or other Facebook users).
  • In addition, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.

We also reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets (including through bankruptcy).


YOUR CHOICES


We give you the option to opt-out of marketing communications from us. To exercise this option, please follow the directions contained in any of our emails or communications, or log into your account and select the appropriate option. You also may send a request to be unsubscribed by emailing us at help@femmue.com.


You also may write to us if you would like to update or correct your personal information at:


FEMMUE Co. Ltd.

2F 455-4

Yeoksam-ro

Gangnam-gu

Seoul, Korea 

06195



YOUR CALIFORNIA PRIVACY RIGHTS


California law permits customers of FEMMUE Co. Ltd. who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. FEMMUE Co. Ltd. does not share personal information with third parties for their direct marketing purposes.


If you are a California resident under the age of 18, and a registered user of any site where this Privacy Policy is posted, California Business and Professions Code Section 22581 permits you to request and obtain removal of content or information you have publicly posted. To make such a request, please send an email with a detailed description of the specific content or information to help@femmue.com. Please be aware that such a request does not ensure the complete or comprehensive removal of the content or information you have posted and that there may be circumstances in which the law does not require or allow removal even if requested.


CHILDREN'S PRIVACY


If you are under the age of 13, you are not authorized to use this site. This site is not intended for children and we do not knowingly solicit or collect personally identifiable information from children under the age of 13. If we become aware that we have received personally identifiable information from a visitor under the age of 13 on the site, we will delete the information from our records. If you are the parent or guardian of a child whom you believe has disclosed personally identifiable information to us, please contact us at help@femmue.com so that we may delete and remove such information from our system.


YOUR CONSENT


By using our site, social media pages, or mobile applications, you consent to our use of information that is collected or submitted as described in this online Privacy Policy. We will continue to evaluate our efforts to protect your information and will update our privacy policy whenever necessary. If we make material changes to the policy, we will notify you here, by email, or by means of a notice on our home page. We encourage you to periodically review this page for the latest information on our privacy practices.


HOW TO CONTACT US


If you have any questions about this Privacy Policy or our privacy practices, please feel free to email us at help@femmue.com, or write to us at:


FEMMUE Co. Ltd.

2F 455-4

Yeoksam-ro

Gangnam-gu

Seoul, Korea 

06195